5
Here’s what I found about Freshdesk for WooCommerce 1.3.1:
Plugin Overview & Version Details
- The “Freshdesk Integration for WooCommerce” is an official extension developed by Kestrel and available on the WooCommerce Marketplace. The latest version is 1.3.1.WooCommerce
- Released on March 26–30, 2024, version 1.3.1 includes minor tweaks like renaming the plugin to “Freshdesk for WooCommerce” and updating the brand to Kestrel.Club WPressAndy Sozot
Key Features
For Customers:
- Customers can create and track support tickets directly from their “My Account” page on your WooCommerce store.WooCommerce
For Store Owners:
- Create Freshdesk tickets from:
- The WooCommerce order admin screen
- Blog post comments (directly within WP admin)
- Map WooCommerce products to Freshdesk forum or knowledgebase categories, maintaining seamless product-support integration.WooCommerce
Technical Compatibility
- WooCommerce Compatibility: Tested with WooCommerce 8.7.WooCommerce
- WordPress Compatibility: Compatible up to WordPress 6.4.WooCommerce
Summary Table
| Aspect | Details |
|---|---|
| Plugin Name | Freshdesk Integration for WooCommerce |
| Version | 1.3.1 (released Mar 26–30, 2024) |
| Customer Features | Ticket creation & tracking on My Account |
| Admin Features | Create tickets from orders/blog comments |
| Product Sync | Integrate Woo products with Freshdesk forum/KB |
| Woo Version | Compatible with WC 8.7 |
| WP Version | Compatible with WP 6.4 |
| Branding Updates | Name changed & brand updated to Kestrel |
Next Steps
- Need setup help? Let me know if you’d like guidance on installing, configuring products mapping, or optimizing ticket creation workflows.
- Want to explore customization? I can help extend functionality—e.g., auto-ticketing for specific products, syncing order metadata, or customizing ticket templates.
Just say the word—your support setup is about to get a serious upgrade!
