Chat – Support Board 3.5.9 – PHP Chat GPT AI Application

ChatGPT said:

Here’s a polished overview of Support Board v3.5.9 – Chat & Help Desk Powered by AI (PHP/WordPress):

🤖 What It Is

Support Board is a robust chat and help desk script—available in both standalone PHP and WordPress plugin versions—that automates customer communication using AI-driven chatbots and integrates seamlessly with human agents Odoo Apps Store+12CodeCanyon+12WeaDown+12.

⚙️ Core Features

• AI Chatbot & Human Handoff

• Built-in support for ChatGPT/OpenAI and Dialogflow for automating responses
• Smooth “human takeover” when needed to maintain quality Support BoardSupport Board

• Multichannel Messaging

• Embeddable chat widget for websites
• Integrations with Slack, Messenger, WhatsApp, and more via apps Support Boardcode.market+2Support Board+2DoniaWeB+2

• Ticketing & Knowledge Base

• Support for tickets, articles, FAQs, and canned replies to streamline agent workflows Support Board

• Team Management

• Role-based access with agent routing, departments, and queue support Support Board
• On-demand or scheduled routing with status indicators for availability

• AI & Voice Upgrades

• Add-on “Artificial Intelligence” app brings voice messages and GPT Assistants Support Board
• Enhanced social channel bots: WhatsApp, LINE, Messenger receive ongoing improvements

🔄 v3.5.9 & Beyond

• Version 3.5.9 launched June 2022 with UI and chat enhancements
• Subsequent updates have added voice, analytics, scheduler, performance, and security fixes—cumulative improvements lead up to v3.6.x today

✅ Why It Stands Out

• All-in-one support platform—chatbot, help desk, and agent collaboration in one
• AI-driven automation minimizes agent load while maintaining support quality
• Multichannel support lets you centralize communications across platforms
• Modular apps offer expandable features (voice, AI, SMS, WhatsApp)

⚠️ Considerations

• Self-hosting required for PHP version or WordPress plugin install
• Initial complexity: setup includes chat widget embedding, channel app activations, and AI integrations
• Major upgrades may require fresh installs—incremental migrations are limited

🧭 Who It’s For

• Businesses looking to unify AI-powered chatbots + help desk workflows
• Teams that need multichannel support across web, Slack, WhatsApp, Messenger
• Companies ready to scale customer support while automating routine queries

🔧 Next Steps

Would you like assistance with:

1. Installing Support Board (PHP or via WordPress plugin) and embedding the chat widget?
2. Activating AI chatbot and voice message features through the Add-on apps?
3. Configuring agent teams, routing, and ticket workflows?
4. Connecting external channels like Slack or Messenger?

Let me know your priorities—I’ll guide you through setup and optimization!